Shipping Policy

Once your order is placed and confirmed, we aim to process it within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed after cut-off time or on weekends/holidays will begin processing on the next business day.
You will receive a confirmation email (and/or SMS) once your order is shipped, along with tracking information where applicable.

We ship to all major cities and towns within India, via trusted courier partners.
For remote or hard-to-reach locations, additional transit time may apply.
Shipping methods include standard surface courier and, where available, expedited/air courier (at extra cost).
If you are ordering from outside India (export / international shipping), please contact us directly for availability, rates and delivery times.

Standard shipping charges are calculated at checkout and depend on the destination postal code, size & weight of the parcel, and selected shipping method.
Free standard shipping may be offered for orders above a specified value (for example, INR XX,000) — this threshold may vary in promotional periods.
Shipping via expedited services will incur an additional fee, clearly displayed at checkout.

For shipments within metropolitan and accessible locations: 2–5 business days after dispatch.
For non-metro, remote, or hill-/rural-areas: it may take 5–10 business days.
For expedited shipping: expected delivery within 1–3 business days (if available for your location).
Please note these are estimates; actual delivery may fluctuate due to courier operations, weather, holidays, or unforeseen delays.

Once your order leaves our warehouse, you’ll receive a dispatch confirmation with tracking number and link (if provided by the courier).
You can track your shipment using that tracking number on the courier’s website.
If you do not receive a tracking update within 2-3 days of dispatch, please contact our support team.

It is your responsibility to provide a complete and accurate delivery address, including apartment/suite number, landmark, PIN code and contact phone number.
If the courier attempts delivery and is unable to complete it due to incorrect/incomplete address, excessive delays may occur; additional redelivery or return fees may apply.
If you wish to change the delivery address after shipping, please contact us as soon as possible. We will try to assist — but additional charges may apply and we cannot guarantee the change.

If your parcel arrives damaged or you suspect it has been tampered with — please refuse delivery or accept with reservation, and immediately notify us with photos.
In the unlikely event of non-delivery, loss or mis-routing, please contact us within 7 calendar days of the expected delivery date so that we may lodge a claim with the courier partner and assist you.
We are not responsible for delays caused by customs clearance (for international shipments), strikes, natural disasters, or other causes outside our control.

For instructions on returns or exchanges, please refer to our Returns & Exchanges Policy page.
If a product needs to be returned due to manufacturing defect, wrong item shipped or similar, we will provide a prepaid return shipping label where applicable.
For returns due to change of mind, the shipping cost may be borne by the customer (unless specified otherwise).

For international orders: the recipient is responsible for any customs duties, import taxes, or other fees imposed by the destination country.
Customs policies vary widely; you should check with your local customs office for details.
We do not guarantee an estimated delivery time until the parcel clears customs and enters local domestic shipment network.

Should you have any questions or concerns regarding your shipment, please contact our customer support team: