Cancellation & Refund Policy

Before Dispatch:
Customers may request an order cancellation within 24 hours of placing the order or before dispatch, whichever is earlier.
Cancellation requests must be made in writing via email to msaswihalli@gmail.com or through your assigned sales representative.
After Dispatch:
Once an order has been shipped or customized as per customer specifications, it cannot be cancelled.
Customized / Made-to-Order Products:
Since most of our products (such as weighbridges, load cells, or automation systems) are custom-built to client requirements, cancellations are not accepted after production has begun.

Eligibility:
Refunds are processed only for orders cancelled within the permitted time frame and approved by our accounts department.
In case of an approved refund, the amount will be credited to the original payment method within 7–10 business days after approval.
Non-Refundable Situations:
Refunds will not be applicable in the following cases:
- Once a product has been dispatched or installed.
- Custom-engineered or specially fabricated products.
- Delays caused by external factors beyond our control (e.g., transportation, natural events, etc.).
Partial Refunds (if applicable):
If any administrative, processing, or design work has been initiated before cancellation, a nominal service fee may be deducted from the total refundable amount.

In rare cases where the product is found defective or damaged upon delivery:

Notify us within 48 hours of receipt with supporting photos or inspection reports.
Our team will evaluate the issue and, if applicable, provide a replacement, repair, or partial refund depending on the nature of the damage.

For any questions or refund-related concerns, please reach out to us at:
📧 msaswihalli@gmail.com
📞 9886479019
🌐 https://senseinnovatechnologies.com